Delivery Conditions

Delivery Conditions

We ship your order the next business day after receipt of payment. Right after the shipment you receive an email with the tracking number.

The delivery takes between 2 and 30 days, depending on the country of delivery. We work with the best shipping companies to deliver your orders as quickly as possible.

Delays are to be expected in periods around holidays and official non-working days.

We kindly ask for patience and understanding when the delay is caused by factors beyond our control such as bad weather, lockdowns, and transport company strikes. In case you don’t receive your order within 30 business days, please contact us so we can help you and resolve the matter in your interest.  

The delivery rates for international orders aren’t fixed and depend on the weight of the ordered products, as well as the selected destination. 

1. Delivery to Germany, Austria, Hungary, Slovakia, Croatia, Poland, Slovenia, Czech Republic

VAT incl

Up to 1 kg13.20 Euro
From 1.001 kg to 3 kg14.40 Euro
From 3,001 kg to 4 kg15.60 Euro
from 4,001 kg to 6 kg19.20 Euro

2. Delivery to France, Italy, Denmark, Spain, Netherlands, Belgium

VAT incl

Up to 1 kg13.20 Euro
From 1.001 kg to 3 kg17.40 Euro
From 3,001 kg to 4 kg20.40 Euro
from 4,001 kg to 6 kg26.40 Euro

3. Delivery to Ireland, Finland, Portugal & Spain

VAT incl

Up to 1 kg15 Euro
From 1.001 kg to 2 kg20.40 Euro
From 2.001 kg to 3 kg26.40 Euro
From 3,001 kg to 4 kg127.60 Euro
from 4,001 kg to 6 kg32.40 Euro

4. Delivery to United Kingdom

VAT Excl
Up to 1 kg13.80 Euro
From 1.001 kg to 2 kg18 Euro
From 2.001 kg to 3 kg21 Euro
From 3,001 kg to 4 kg27 Euro
from 4,001 kg to 6 kg33 Euro

5. Delivery to the United States & Canada

VAT excl
Up to 1 kg22.40 Euro
From 1.001 kg to 2 kg32 Euro
From 2.001 kg to 3 kg35.60 Euro
From 3,001 kg to 4 kg61 Euro
from 4,001 kg to 6 kg119 Euro

6. Delivery to Greece

VAT incl

Up to 1 kg10 Euro
From 1.001 kg to 3 kg14 Euro
From 3,001 kg to 4 kg15 Euro
from 4,001 kg to 6 kg22 Euro

7. Delivery to Romania

VAT incl

Up to 1 kg9 Euro
From 1.001 kg to 3 kg12.50 Euro
From 3,001 kg to 4 kg14 Euro
from 4,001 kg to 6 kg15 Euro

8. Delivery to Cyprus and Malta

VAT incl

Up to 1
kg
14.40 Euro
From 1.001 kg
to 2 kg
20.40 Euro
From 2.001 kg
to 3 kg
36 Euro
From 3,001 kg
to 4 kg
43.20 Euro
from 4,001 kg
to 6 kg
84.40 Euro

9. Delivery to Asia

VAT Excl.

Up to 1 kg18.50 Euro
From 1.001 kg to 2 kg28 Euro
From 2.001 kg to 3 kg56.50 Euro
From 3,001 kg to 6 kg137 Euro
 

9. Delivery to Australia

Up to 1 kg22 Euro
From 1.001 kg to 2 kg33 Euro
From 2.001 kg to 3 kg56.50 Euro
From 3,001 kg to 6 kg137 Euro

Returns policy complies with the Bulgarian legislation Consumer Protection Act, Art. 55

Pursuant to art. 55 (1) of the Consumer Protection Act, the Consumer shall have the right to withdraw from the contract concluded without any compensation or penalty due and without giving any reason within a period of 7 working days as of the date of the receipt of the goods, and the said is obliged to keep the goods received from the supplier, their quality and safety in their original appearance during the period pursuant to par. 1. In the case of withdrawal by the consumer from the goods received and respecting the provisions as described in art. 55 of the Consumer Protection Act, Rosa Vallis Ltd shall be obliged to reimburse the sum paid by the consumer for the purchase of the goods. Where the payment has been made with a bank card, the reimbursement of the sum paid shall be only and solely made through a reversing card operation and to the same card account.

Contact Us

Rosa Vallis Ltd

63 Vasil Levski Blv

Sofia 1000

Bulgaria 

+359 888 923 444

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